I frequently come across, even at some of my favorite business institutions, bad customer service. So what is there to do about it? Complain of course. But complaning, like EH said, is not action unless you do something about it.
That is why I love "Contact Us" on business websites.
Once at Costco (Heaven on Earth) I had an uncharacteristically bad trip. Long story summed up - everything that could have gone wrong before even getting to the door did - but everyone was nice and apologetic and basically made me feeel good about being a customer there even when they were having problems.
THEN
at the door - the employee couting items realized that my water bottles were not on the reciept. They forget to charge me for the water bottles under the cart. So instead of appologizing for the inconvenience and letting me know of my options of going back and paying or leaving the water the horrible employee does this - in this accusitory voice he says"
"You didn't pay for those"
pointing at the water.
I didn't really know how to respond
I paused
so I just said "I just won't keep them then"
He just stood there... tapping his foot... waiting... for me to take it off my cart.
I got in my car, called Costco (you know I had that number in my phone), and I let them know how that whole thing went down.
I DO THIS TYPE OF THING ALL THE TIME!
People think it's weird.
But if I go to Jimmy Johns and the Coke tastes bad - I email them.
If I go to Central Market, and have a great experience all around, except for the abrupt awful rudeness of the catering people. You know they get an email about it.
If bathrooms are in a state of disrepair - you bet that place gets an email about it.
I love it.
I email businesses more than I email friends (that's not true, but lying is fun)
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